Anchor Tours

Customers with Disabilities

Anchor Tours encourages all customers with group travel needs to travel with us, including customers with disabilities. We will be able to assist with boarding and deboarding the bus, stowing luggage, and storing and retrieving mobility devices. We also have lift equipped mini buses and full size motorcoaches. If you have group travel needs for a member with disabilities please contact us in advance and we will help meet your group travel needs with ease.

Have group travel or shuttle system needs? Contact us here for more information.

How can Anchor Tours Help Customers Traveling with Disabilities
Tips for a Successful Trip
Boarding Assistance”
Traveling Alone or With a Personal Care Attendant (PCA)
Storing and Handling Your Mobility Aid
Rest Stop Assistance
Traveling With Your Service Animal
Oxygen / Respirators
Frequently Asked Questions

How can Anchor Tours Help Customers Traveling with Disabilities

Anchor Tours encourages passengers with disabilities to travel with us. We are here to meet the transportation needs of all our passengers with the respect and dignity which you deserve. Our drivers and staff are trained and prepared to meet the unique needs of customers with disabilities to ensure they have a safe and pleasant traveling experience. Anchor staff can help with assistance in:

  • Boarding and de-boarding
  • Stowing Luggage
  • Seat Transfers
  • Meal and rest stops

We can help if you are traveling alone or with a personal care attendant or service animal as well as with various mobility devices.

Tips for a Successful Trip
Assistance is available to customers with disabilities when they travel on Anchor Tours buses. Please follow the below steps if you have special needs while traveling:
1. Contact Anchor Tours at 1-800-476-2841 at least 48 hours prior to your departure.
2. Share your specific travel needs with our Anchor sales staff.

Boarding Assistance
If possible, please provide a 48-hours advance notice if you need special assistance while traveling. Providing this notice will help us better assist you. If for some reason you are not able to provide a 48-hour notice, we will still make every effort possible to accommodate your needs if such an accommodation does not delay the departure schedule of the group.

Specifications for Lift-equipped bus: When using a wheelchair lift-equipped bus, the combined weight of the customer and mobility aid cannot exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height.

Traveling Alone or With a Personal Care Attendant (PCA)
If you are able to attend to your own personal needs, traveling alone is perfectly fine. However, if you are unable to attend to your own personal care needs (*see list below), we encourage you to travel with a personal care attendant (PCA). If you will need to travel with a PCA, please let us know while making your reservation so we can better assist you.

Note: Personal Care Needs include:
Help with toileting
Eating
Dressing
Taking or reminding to take medication
Walking or caring for service animals
Lifting passengers between wheelchairs and seats

Reminder: Always keep your medicine with you. Do not leave it in your under-bus storage.

Storing and Handling Your Mobility Aid
Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartments. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment.

Please allow sufficient time for the stowing of any mobility aid; this will assist in preventing delays in the departure of the bus.

Rest Stop Assistance
When the bus is at a scheduled stop, you may request that our staff assist you with any reasonable request.

Traveling With Your Service Animal
At Anchor Tours, customers with disabilities accompanied by a service animal are welcome. We do ask that the service animal be the owner’s responsibility and under control in a leash, harness or carrier during the duration of your travel with Anchor Tours. Please ensure service animals ride in the bus within your space. We ask that service animals do not travel in the aisle or occupy a seat.

Oxygen / Respirators
Portable oxygen and respirators may accompany you on Anchor Tours. We allow four canisters to travel with you while on an Anchor bus. (Two onboard the bus and two in the baggage compartment below the bus.) We ask that dimensions for each container do not exceed 4.5 inches in diameter and 26 inches long. Please ensure you have enough oxygen to compete your travel, including arrangements for refills while en route. Please also include protective cases with safety caps on the valves for oxygen canisters in the baggage compartment.

You are welcomed to travel with a Portable Oxygen Concentrator, but please ensure you have enough battery power to complete your travel.

Note: The Maximum limit on medical oxygen canisters carried in cargo is 99 pounds. As we may not exceed this Federal regulatory limit, passengers bringing oxygen containers will be accommodated on a first come, first serve basis.

Frequently Asked Questions

Why should I call Anchor Tours 48-hours in advance of my trip?
With 48-hour advance notification, Anchor Tours can meet the service needs of all customers with disabilities, including people who use wheelchairs. This advance notice is in accordance with federal guidelines and allows us to make the necessary arrangements to provide requested assistance.

What is done with the information I provide?
Our booking staff will use the information you provide to arrange assistance by Anchor staff or contractors for your departure, meal and rest stops, and your final destination to ensure smooth and easy travel

What if I do not provide a 48-hour advance notification?
Anchor Tours will make every reasonable effort to accommodate you without significantly delaying the bus schedule for your group.

What if I need assistance during my trip?
Please let an Anchor Tours staff member know your assistance needs at the time of reservation as well as at each location.

Do I have to provide proof of my disability?
No, you do not need to provide proof of disability.

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